Key Responsibilities:

Outbound Calling: Make outbound calls to business owners (B2B) to verify their business name, address, contact details, and operational hours on Google Maps.

Data Correction & Quality Control: Rectify existing map errors, update closed/moved businesses and ensure high data accuracy on the mapping platform.

Comprehensive Web Research: Conduct exhaustive research utilizing authorized resources to validate business information, including hours of operation, name, address, phone and geographical precision etc.

Performance Standards: Consistently achieve established daily productivity and accuracy benchmarks while ensuring uniform application of moderation policies

Core Competencies & Skills:

Language Proficiency: Very Good at Reading, Writing and Speaking in the English and Hindi

Technical Savvy:



Basic understanding of how Google Maps function. Comfort with navigating multiple browser tabs.

Research & Navigation: Ability to navigate websites to validate information

Analytical Thinking & Decision Making: Ability to make sound decisions on ambiguous cases and categorize claims accurately.

Flexibility: Willingness to work in rotational shifts based on the target geography

Adaptive Learning: The operator should have the ability to work in a energetic environment with rapid tool assimilation.

Operational Requirements:

Work Environment: Must be comfortable working in a 24x5 environment (Sun-Thu) and working from the office.

📌 Senior Process Executive-VOICE AT Raheja 20 (Telangana)
🏢 Cognizant
📍 Telangana