Job Description CRM Sales Executive

Position: CRM Sales Executive
Department: CRM / Sales
Location: Hyderabad (Corporate Office – Nanakramguda, Financial District)
Company: Ridhira Group

About Ridhira Group

Ridhira Group is a diversified organization with businesses across Real Estate, Wellness, Hospitality, and AI-driven HealthTech. We are looking for a customer-focused and target-driven CRM Sales Executive to build strong customer relationships, drive conversions, and ensure an exceptional customer experience.

Key Responsibilities

- Manage inbound and outbound customer interactions through calls, emails, and WhatsApp.
- Follow up with leads generated through marketing campaigns and other channels.
- Convert qualified leads into site visits, bookings, or sales.
- Build and maintain long-term relationships with prospective and existing customers.
- Understand customer requirements and recommend suitable products or services.
- Maintain accurate customer records in the CRM system.
- Coordinate with Sales, Pre-Sales, and Marketing teams for smooth lead management.
- Ensure timely follow-ups to improve lead conversion rates.
- Address customer queries and resolve concerns professionally.
- Prepare daily, weekly, and monthly sales and CRM reports.

Required Skills





- Excellent verbal and written communication skills.
- Strong persuasion and negotiation abilities.
- Customer-centric approach with good relationship management skills.
- Basic knowledge of CRM software and Microsoft Excel.
- Ability to work in a fast-paced, target-oriented environment.
- Strong follow-up and organizational skills.

Qualifications

- Bachelor's degree in any discipline.
- Experience: 4 - 9 years in CRM Sales, Customer Relationship Management, Inside Sales, Tele Sales, or Real Estate Sales.
- Experience in Real Estate, Hospitality, Wellness, or Luxury Sales will be an added advantage.

Key Performance Indicators (KPIs)

- Lead response time.
- Follow-up adherence.
- Lead-to-site visit conversion.
- Site visit-to-booking conversion.
- Customer satisfaction.
- Revenue generated.
- CRM data accuracy.
- Monthly sales targets achieved.

What We Offer

- Competitive salary with attractive incentives.
- Career growth opportunities within Ridhira Group.
- Exposure to premium Real Estate, Wellness, and Hospitality businesses.
- Team-oriented and dynamic work environment.

Work Location: Nanakramguda, Financial District, Hyderabad
Employment Type: Full-time
Working Days: 6 Days a Week

📌 CRM ( Sales ) (Telangana)
🏢 O2
📍 Telangana