Communication -English Hindi And Telugu(Mandatory)
*Roles & Responsibilities:
Billing / Credit Billing:
- Handle patient billing processes (IP & OP)
- Generate accurate invoices and receipts
- Manage cash transactions and billing records
- Coordinate with insurance/TPA for *credit billing*
- Verify patient details and treatment charges
- Maintain daily reports and billing documentation
- Ensure compliance with hospital billing procedures
Patient Relation Executive (PRE):
- Assist patients and attendants throughout their hospital journey
- Handle patient queries and provide required information
- Ensure smooth admission and discharge process
- Coordinate with departments for patient support
- Maintain patient satisfaction and service quality
Admissions:
- To handover / takeover all the materials, cheques, information etc with the relievers.
- To maintain and update the list of In Patients with their room no., admission date, Hospital no. Consultant Doctor's name etc.
- To maintain and update records of assigned and vacant rooms.
- To check Doctor orders for admission and coordinate with the Doctor.
Resolve any problems related to room allocation.
- Co-ordinate with related departments to ensure the best of bed utilization. To advise on financial details to the patient / patient relatives.
- To explain the Hospital tariff and other details like deposits required, cash / credit etc.
- including communication about facilities available to the patients / attendants.
- To collect advance amount during night time when cash counter is closed and handover.
Skills Required:
* Strong communication skills
* Fluency in *English, Hindi, and Telugu* (Mandatory)