Currently, we are looking for a WMS Production Support professional to join our team.

Job Description

- This role is responsible for monitoring, troubleshooting, and resolving WMS production issues, ensuring smooth warehouse operations, maintaining integrations with OMS, ERP, TMS, and carrier systems, and supporting continuous improvement initiatives
- The candidate will collaborate closely with warehouse operations, IT teams, and onshore stakeholders to ensure system stability and operational excellence
- The role requires strong expertise in BY WMS architecture, MOCA queries, SQL troubleshooting, integrations, and order fulfillment workflows

Production Support & Incident Management

- Provide Level 2 / Level 3 production support for BY WMS environments
- Monitor WMS production jobs, interfaces, and health systems
- Troubleshoot and resolve issues impacting warehouse operations, order processing, and shipping workflows
- Investigate production incidents and perform root cause analysis (RCA)
- Coordinate with infrastructure, integration, and business teams to restore service quickly
- Manage track incidents, service requests, and problem tickets in Jira/ServiceNow

BY WMS Functional Support

- Order allocation and wave planning
- Picking and packing operations
- Shipping and manifesting
- Parcel and LTL shipment processing
- Inventory movements and adjustments
- ASN processing and order confirmations

Integration Monitoring & Troubleshooting

- Monitor and support integrations between BY WMS and OMS, ERP, TMS, and carrier systems

Investigate and resolve issues related to

- API integrations
- EDI transactions
- Message queues
- File-based interfaces
- Validate inbound and outbound payloads and resolve data inconsistencies
- Work with external systems such as Centiro, FedEx, UPS, DHL integrations





Technical Troubleshooting

- MOCA queries
- SQL queries
- Application logs
- Integration logs
- Support minor configuration fixes and data corrections in production
- Assist development teams with issue replication and debugging
- Support hotfix deployments when required

Release & Deployment Support

- Participate in release validation and production deployments
- Validate system health after releases
- Support SIT/UAT defect validation and production readiness checks
- Maintain release documentation and rollback plans

Reporting & Label Support

- Troubleshoot issues with shipping labels and reporting tools
- Support Jasper reports and Nice Label / BY Label Designer configurations
- Assist operations teams with report validation and troubleshooting

Operational Monitoring & Continuous Improvement

- Monitor daily warehouse operational metrics
- Identify recurring issues and recommend system improvements
- Create knowledge base documentation and runbooks
- Drive automation and monitor improvements

Skills & Requirements

- Bachelors degree in computer science, Information Systems, Supply Chain, or related field
- 3+ years of experience in Blue Yonder / JDA WMS
- Strong knowledge of warehouse operations and fulfillment processes

Hands-on experience with

- MOCA queries
- SQL troubleshooting
- BY WMS configurations
- Experience supporting DTC parcel and B2B warehouse operations
- Experience with API / EDI integrations
- Experience with incident management and production support processes

Key Competencies

- Robust troubleshooting and analytical skills
- Ability to handle high-priority production incidents
- Strong communication with operations and IT teams
- Ability to work in global support model (overlap with US EST)
- Ownership mindset with focus on operational stability and continuous improvement

📌 WMS Production Support Professional (Telangana)
🏢 Estuate Software
📍 Telangana