Role Overview

We are seeking a confident and empathetic Voice Support Executive to handle our International Voice Process. The candidate should possess excellent communication skills in Hindi/Urdu and working proficiency in English, with the ability to manage customer calls effectively and professionally.

Key Responsibilities

- Handle inbound and outbound customer calls from international customers.
- Provide accurate information and first-contact resolution for all inquiries.
- Maintain empathy, professionalism, and patience throughout every interaction.
- Document call outcomes, feedback, and escalations in the CRM system.
- Meet performance metrics including AHT, Quality, and CSAT.
- Follow process guidelines, scripts, and company policies consistently.
- Collaborate with internal teams to ensure timely issue closure.

Requirements

- Education: Minimum Graduate in any discipline.
- Experience: Minimum 1 year of experience in Voice-based International Customer Support.




- Language Skills: Excellent verbal communication in Hindi/Urdu and valuable command of English.
- Technical Skills: Basic computer knowledge and familiarity with call centre tools.
- Strong interpersonal, problem-solving, and active listening skills.
- Flexibility to work in a 247 rotational shift (5 days working).

Preferred Skills

- Prior experience in International BPO / Mobility / Telecom / E-commerce domains.
- Customer-first approach and ability to handle pressure or escalations.
- Team-oriented, positive, and self-motivated attitude.

What We Offer

- 5 Days Working, rotational shifts (247).
- Attractive salary + incentive structure.
- Growth-oriented culture with ongoing learning opportunities.
- Work in a premium international customer support environment in Gurugram.

📌 Customer Support Executive - Voice Process (International) (Haryana)
🏢 Al Ghurair Group
📍 Haryana