Role: International Customer Support

Mode of Work: Work from Office

Experience : Freshers / Experienced

Location: Bengaluru

Working Days: 5 days

Shift: US Rotationa (Night Shift)

Qualification: Any Graduate/ Any PG

Salary : 3.5 LPA to 6.75

Cab: Pick and Drop will be provided

Notice : Immediate to 15days

Roles & Responsibilities:

Working Hours:
• Shift will be in any of United States of America time zones
• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Overall Purpose of Job

- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines




• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Valuable technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills
Experience Profile

- Prior international BPO work experience preferred
• Freshers acceptable

**looking only for immediate joiners**

For More Details Contact HR Sujath Ali @(phone hidden) {call or WhatsApp} or email your resume to [email protected]

Regards

HR Sujath Ali

Trigent Software

📌 51K Take Home - Customer Support Voice - US Process (Karnataka)
🏢 Trigent Software
📍 Karnataka