Job Title: EUC IT Support Engineer (L2)

Role Overview

The EUC IT Support Engineer provides day-to-day IT support for end-users across the organization

This role ensures smooth functioning of desktops, laptops, mobile/Tab devices, and related IT services, while escalating complex issues when needed

Key Responsibilities

- User Support : Handle all the IT issues, including hardware, software, and network troubleshooting

- Collaborate with customer stakeholders and vendors to deliver reliable IT services

- Document processes, configurations, and best practices for knowledge sharing
- Device Management : Install, configure, and maintain desktops, laptops, printers, and mobile devices

- Application Support : Provide support for business applications (MS Office, email, collaboration tools, etc)

- Incident Resolution : Diagnose and resolve technical problems within agreed SLAs

- System Updates : Perform OS updates, patching, and security compliance checks

- User Training :



Guide employees on IT best practices and safe usage of systems

- Documentation : Maintain records of incidents, resolutions, and asset inventory

- Collaboration : Work with L3 engineers and vendors for advanced troubleshooting and project support

Skills Qualifications

- Strong knowledge of Windows/Mac OS, MS Office, and common enterprise applications

- Experience with Active Directory, Intune, Defender, O365, Exchange, and endpoint security tools

- Valuable understanding of networking basics (LAN/WAN, VPN, Wi-Fi)

- Excellent communication and problem-solving skills

- 24 years of IT support experience preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 PARTNER CONSULTANT - Deskside Support (Karnataka)
🏢 Happiest Minds Technologies
📍 Karnataka