SLM : Leads end‑to‑end performance reporting by integrating diverse data sources into standardized dashboards and reports for IT services and service providers. Ensures contractual compliance, data integrity, actionable insights, and drives performance improvements through analysis and governance.
Key Responsibilities
Support requirements for reporting. Manage and maintain data accuracy and consistency across all areas of reporting. rn To develop and maintain necessary analytic tools to analyze performance against contractual requirements. rn Compares contract needs with actual results, identifies system and/or documentation errors resulting in inaccurate data, reports findings and recommends improvements.rn Manages reporting requirements from both internal and external service providers. Arbiter and approval for change requests related to metrics and reporting.rn Aggregates, manipulates and collates operational data into reports and analysis for consumption by Client.rn Ensures that contracted performance reports and metrics are delivered in a timely fashion to all stakeholders.rn Attends meetings with Service Providers as necessary to present and represent reporting metrics and outputs.rn Works with subject matter experts to design a dashboard solution that meets requirementsrn Works with providers to implement a dashboard solution that meets requirementsrn Manages and maintains the dashboard to ensure accurate and timely performance reporting; resolves issues related to data accuracy and provisioning; manages changes to dashboard requirementsrn Analyzes performance results, draws conclusions and recommends improvementsrn
Skill Requirements
Service Now Reporting, Advanced Excel, SAP Business Objects, Reporting Tools Knowledge and Scripting is Madatory.rn Supports all analytic efforts of the company’s internal and external business for report development, quality assurance, and analysis.rn Supports business process improvement efforts including projects to enhance automation, quality, and efficiency.rn Sharp Analytical Skillsrn Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Solid oral and written communication skillsrn Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solvern