Job Title: Senior Analyst
City: Chennai
State/Province: Tamil Nadu
Posting Start Date: 7/28/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Experience Required: 5–8+ years of experience in Loan Syndication, Agency Operations, Corporate Lending, or Loan Administration .Hands-on experience in managing syndicated loan portfolios and borrower/lender servicing activities. Key Responsibilities & Skills: Strong understanding of syndicated loans , loan facilities, drawdowns, rollovers, repayments, interest payments, and fee processing.Experience working with ACBS (Advanced Commercial Banking System).Good knowledge ,reconciliation, LC and CMF fee and related banking operations.Ability to manage high volumes of emails , stakeholder queries, and client communications efficiently.Analytical thinking with the ability to investigate issues, identify root causes, and provide timely resolutions.Experience in handling lender notices, borrower communications, and payment processing.Positive understanding of loan documentation, credit agreements, and facility structures.Knowledge of reconciliation activities and cash movement processes.Ability to work within tight deadlines while maintaining accuracy and quality.Strong verbal and written communication skills.Experience collaborating with global stakeholders and cross-functional teams.Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, reporting, data analysis).Knowledge of regulatory and compliance requirements related to syndicated lending will be an added advantage. Preferred Qualifications:



Banking or financial services background.Exposure to agency services and syndicated loan lifecycle management.Experience in process improvement, automation, or reporting enhancements is preferred.

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Do
Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLA’s defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions




Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Investment Banking(Loans) .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Senior Analyst (Chennai)
🏢 Wipro
📍 Chennai