Responsible for managing day-to-day technical support of our Dynamics ERP system and working closely with the AX team to provide technical and functional support services.
Key Responsibilities
Should have 6 to 9 years of overall experience and 4+ years of relevant experience in AX2012
Responsible for the technical support in Dynamics AX 2012 and as well as integrated third-party application interfaces.
Should have good functional knowledge in SD and Finance
Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems.
Will be required to prepare technical specification documents for customizations and bug fixes.
Ensure technical support documents are complete, and fixes are delivered successfully as per the plan.
Involvement in the Release / upgrade/ implementation cycle as needed.
On-going monitoring and investigation of Dynamics AX 2012 and D365 systems
Responsible for designing and building recent custom functionality in Dynamics AX using X++ programming language.
Able to perform AX application performance tuning using AX and SQL tools
Ability to work collaboratively as part of an existing delivery team
Conduct analysis to triage the assigned issues and escalate as required
Provide research,
advice and opinion regarding ERP issues and associated risks
Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner
Aim to align response times with team SLA's delivering a consistently high quality of service
Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution
Monitor, follow-up and maintain the AX support queue. Ensure that support issues are assigned, and resolutions are documented
Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
Able to customize SSRS reports in Dynamics AX
Provide pre-go live and post go live end user support.
Other reasonable duties as required by leaders in the business
Upload SFTP development and problem solving (Internal and External), all Business Units