- Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts.
- Create tickets for new service requests.
- Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system.
- Complete Tier 1 level troubleshooting with internal and external clients.
- Work with team members as needed to ensure proper ticket entitlement/coverage
- Provide remote white glove support for client meetings/events as required.
- Log and track issues using incident/problem management database (ConnectWise) with accurate, up to date information.
- Work with NOC Tier 2 Agents, Service Coordinators, Field Technicians, subcontractors and clients to maintain communication on open service tickets.




- Maintain tickets; update and follow-up with internal and external clients/personnel within the required contractual SLA timeframe.
- Review open tickets to ensure timely resolution.
- Provide updates to clients on any changes to their service ticket.
- Communicate with prospective clients and refer them to Sales as needed.
- Determine when an issue requires escalation to a higher-level support member or management.

Job Type: Full-time

Pay: ₹23,000.00 - ₹25,000.00 per month

Advantages:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Ability to commute/relocate:

- Bangalore City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Experience:

- Network engineering: 1 year (Required)

Language:

- Kannada (Required)
- English (Required)

Work Location: In person

📌 Network Engineer (Bengaluru)
🏢 LANTRO TECHNOLOGIES INDIA
📍 Bengaluru