Job Title: CRM Executive

Department: MDO

Location: The Blox Preschool

Reports To: Center Head

Job Summary:

The CRM Executive is responsible for managing customer relationships, handling admissions inquiries, maintaining the CRM database, coordinating follow-ups, and ensuring an excellent parent experience throughout the admissions journey. The role requires robust communication, organization, and data management skills.

Key Responsibilities:

Lead Management

- Manage all inquiries received through calls, WhatsApp, website, social media, walk-ins, and referrals.
- Enter and update lead details accurately in the CRM system.
- Assign leads to the concerned team members when required.
- Maintain complete and up-to-date customer records.

Follow-up & Admissions

- Conduct timely follow-ups with prospective parents.
- Schedule school visits, counseling sessions, and demo classes.
- Track admission progress from inquiry to enrollment.
- Ensure no lead is missed and all follow-ups are completed on time.

CRM Management

- Maintain accurate customer data.
- Update lead status, remarks, and follow-up dates.
- Generate daily, weekly, and monthly CRM reports.
- Identify duplicate or inactive records and maintain database quality.

Parent Relationship Management

- Build positive relationships with prospective and existing parents.
- Address basic admission-related queries.
- Coordinate with counselors, teachers, and management for smooth communication.




- Ensure high customer satisfaction throughout the admission process.

Reporting

- Prepare daily lead reports.
- Share admission conversion reports.
- Monitor inquiry sources and conversion ratios.
- Present CRM performance reports to management.

Coordination

- Coordinate with the Digital Marketing team regarding campaign-generated leads.
- Work closely with the Admissions and Front Office teams.
- Support admission events, open houses, and promotional activities.

Skills Required

- Excellent verbal and written communication.
- Strong interpersonal and customer service skills.
- Proficiency in CRM software and Microsoft Excel.
- Good organizational and time-management skills.
- Attention to detail and data accuracy.
- Ability to multitask and meet deadlines.

Qualification

- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- 1–3 years of experience in CRM, admissions, customer service, sales, or education.
- Experience in the preschool or education sector is preferred.

Key Performance Indicators (KPIs)

- Number of leads handled.
- Follow-up completion rate.
- Admission conversion rate.
- CRM data accuracy.
- Parent satisfaction score.
- Daily and monthly reporting accuracy.
- Response time to new inquiries.

Working Hours

9.00 A.M - 6.00 P.M

Salary

As per experience and company standards.

Interested candidates may share their CV at (phone hidden) .

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) (Panipat)
🏢 The blox Preschool
📍 Panipat