Job Description

Cloud Operations & Hybrid Cloud Manager

Job Location: Thailand

Location Flexibility: Multiple Locations in Country

Req Id: 9605

Posting Start Date: 7/3/26

JOB OVERVIEW
We are seeking a highly skilled Cloud Operations & Hybrid Cloud Manager who combines strong operations management, technical leadership, and multi-cloud expertise. The role is responsible for managing cloud and infrastructure operations across AWS, Microsoft Azure, Google Cloud Platform (GCP), and on-premise environments, while ensuring service reliability, SLA achievement, security compliance, customer satisfaction, and continuous improvement of managed services.

KEY RESPONSIBILITIES
1. Cloud Operations & Service Management

- Lead day-to-day cloud and infrastructure operations, including incident, problem, change, capacity, and availability management.
- Ensure service availability, performance, SLA compliance, operational governance, and customer satisfaction.
- Lead major incident management, root-cause analysis, post-incident reviews, and service improvement plans.
- Create, update, and maintain operation documents, runbooks, SOPs, service reports, and technical procedures.

2. Multi-Cloud & Hybrid Infrastructure Management

- Oversee the deployment, maintenance, support, and optimization of infrastructure on AWS, Azure, GCP, and on-premise platforms.
- Develop and implement operating models for hybrid cloud environments, including connectivity, backup, monitoring, and disaster recovery.
- Manage infrastructure resource allocation, utilization, performance, and cost optimization across cloud and on-premise environments.
- Ensure operational readiness for new cloud solutions before transition to production support.

3. Technical Leadership & Solution Support

- Act as a technical escalation point and consultant for complex hybrid cloud infrastructure issues.
- Support cloud architecture review, solution design, migration planning, and service transition activities.
- Collaborate with solution architects, project managers, security teams, and vendors to deliver reliable managed services.

4. Security, Compliance & Governance

- Work with security teams to ensure cloud environments comply with internal policies,



customer requirements, and external regulations.
- Review identity access controls, network security, backup, audit readiness, and cloud security posture.
- Drive standards and best practices for cloud governance, operational controls, and risk management.

5. Automation, Monitoring & Continuous Improvement

- Evaluate and introduce new tools, technologies, and practices to improve operational efficiency and service quality.
- Drive automation initiatives using cloud-native automation, scripting, Infrastructure as Code, and ITSM workflow integration.
- Implement and improve monitoring, alerting, reporting, dashboards, and AIOps practices across hybrid cloud environments.

6. Team Leadership, Vendor & Customer Management

- Lead, mentor, and develop the cloud operations team to meet high-performance standards and organizational goals.
- Manage resource planning, skill development, shift coverage, workload allocation, and performance follow-up.
- Coordinate with cloud service providers, infrastructure vendors, managed service partners, and key customers.
- Prepare operational reports and present service performance, risks, issues, and improvement plans to management and customers.

QUALIFICATIONS
Education

- Bachelor degree or higher in Computer Science, Computer Engineering, Information Technology, Computer Business, or related fields.

Experience

- Minimum 8-10 years of experience in infrastructure, cloud operations, technical support, managed services, or service delivery.
- Minimum 3-5 years of experience in team leadership, operations management, or service/project management.
- Experience managing enterprise customers, complex customer service issues, implementation projects, and mission-critical systems.
- Experience in multi-cloud and hybrid on-premise environments is required.





Technical Knowledge and Experience Requirements

- In-depth knowledge of cloud technologies and platforms: Microsoft Azure, AWS, Google Cloud Platform, private cloud, and hybrid cloud models.
- Strong knowledge of Windows Server, Linux, VMware vSphere/vCenter, Hyper-V, storage, backup, and disaster recovery solutions.
- Strong understanding of cloud architecture and best practices, including VMs, networking, IAM, SQL/PaaS services, RDS/database services, web applications, containers, and Kubernetes services.
- Solid knowledge of LAN/WAN, routing, switching, firewalls, VPN, load balancers, DNS, DHCP, and hybrid connectivity.
- Familiarity with monitoring and ITSM tools such as Azure Monitor, AWS CloudWatch, GCP Operations Suite, Zabbix, and Jira Service Management.
- Hands-on experience or strong knowledge in automation tools such as, Azure Automation, AWS Systems Manager, PowerShell,
- Knowledge of database platforms such as SQL Server concepts is an advantage.
- Understanding of security and compliance standards such as ISO27001, and cloud security best practices is an advantage.

Certifications Preferred

- AWS Solutions Architect Associate/Skilled, Microsoft Azure Administrator/Solutions Architect, Google Professional Cloud Architect, ITIL Foundation/ITIL 4, or equivalent certifications.

Soft Skills

- Strong leadership, people management, coaching, and stakeholder management skills.
- Extensive troubleshooting, analytical thinking, and problem-solving skills.
- Good management, communication, negotiation, presentation, and executive reporting skills.
- Customer-service mindset with ability to deal with complex customer and vendor situations.
- Able to work under pressure and time constraints; able to work independently with minimum supervision.
- Well-organized and able to plan projects, maintenance initiatives, milestones, and service improvement activities.
- Good command of English and Thai.

WORKING LOCATION

- Customer Site (Klong Toei, Bangkok or Jaroen nakorn, Bangkok / Hybrid Working Model as assigned by the company.

#ASEAN2_Priority

Relocation Supported: No

Visa Sponsorship Approved: No

📌 Cloud Operations & Hybrid Cloud Manager (Thanjavur)
🏢 Fujitsu
📍 Thanjavur