Product Management

Position Overview

We are seeking a Program & Portfolio Manager to oversee strategic programs and portfolios for our US Healthcare Revenue Cycle Management (RCM) platform. This hybrid role combines program management responsibilities (end-to-end project execution, resource coordination, risk management) with portfolio-level strategic oversight (prioritization, ROI, alignment with business goals).

The role covers AI/ML, GenAI, LLM Ops, Agentic AI, autonomous agents, RPA, cloud, microservices, and Big Data pipelines, ensuring delivery of compliant, scalable, and next-gen healthcare solutions.

Job Roles & Responsibilities

Program Management:

- Oversee end-to-end delivery of multiple interrelated projects within AI, RCM, automation, and cloud domains.
- Define program scope, objectives, dependencies, milestones, and success metrics.
- Ensure project execution aligns with timelines, budgets, and quality standards.
- Track program performance using KPIs, dashboards, and status reports.
- Identify and mitigate risks, issues, and interdependencies across projects.
- Foster cross-functional collaboration among product, AI/ML, LLM Ops, DevOps, QA, RPA, and cloud teams.

Portfolio Management:

- Maintain a portfolio view of all RCM and AI initiatives, prioritizing based on business value, strategic impact, and compliance requirements.
- Evaluate project proposals, ROI, and resource allocation to maximize portfolio efficiency.
- Ensure alignment with organizational goals, budgets, and strategic roadmap.
- Conduct portfolio reviews, monitoring health, dependencies, risks, and financial performance.
- Recommend strategic investments in AI, autonomous workflows, and automation initiatives.

AI / GenAI / LLM / Agentic AI Oversight:

- Understand the technical nuances of AI/ML, GenAI, LLM Ops, and autonomous agent systems.
- Ensure programs deliver scalable, compliant, and production-ready AI solutions.
- Facilitate multi-agent orchestration, RPA integration, and autonomous workflows across the portfolio.
- Track AI/GenAI/LLM performance, adoption, and operational metrics for portfolio reporting.

Cloud,



Microservices & Automation:

- Oversee projects implementing cloud-native microservices, APIs, CI/CD, and automated deployment pipelines.
- Ensure RPA and AI agent workflows are tested, validated, and aligned with program objectives.
- Collaborate with architecture and DevOps teams to optimize technology adoption and resource utilization.

Risk, Compliance & Governance:

- Ensure HIPAA, SOC 2, GDPR, and internal policy compliance across all programs and portfolios.
- Implement governance frameworks for AI models, autonomous agents, RPA, and cloud deployments.
- Ensure audit readiness by maintaining documentation, decision logs, and traceability across programs.

Stakeholder Management & Communication:

- Act as the primary interface for executive leadership, business stakeholders, and technical teams.
- Provide strategic recommendations, portfolio dashboards, and business impact reports.
- Facilitate decision-making for program prioritization, funding, and resource allocation.
- Conduct post-implementation reviews and identify continuous improvement opportunities.

Candidate Requirements

- Bachelor’s or Master’s degree in Computer Science, IT, Business Administration, or related field.
- 10–15+ years in program/portfolio management with exposure to AI/ML, GenAI, LLM Ops, RPA, Cloud, Microservices.
- Proven track record of managing multiple complex programs or portfolios in technology or healthcare domains.
- Experience in US Healthcare / RCM projects preferred, including claims, prior authorization, scheduling, coding, collections, and EDI.
- Knowledge of HIPAA, SOC 2, GDPR compliance in project/portfolio delivery.
- Strong understanding of MLOps, LLM Ops, agentic AI, RPA, CI/CD,



and cloud automation.

Technical Expertise:

- Cloud Platforms: AWS, Azure, GCP
- CI/CD, DevOps, and MLOps/LLM Ops pipelines
- AI/GenAI, LLM deployment, Agentic AI, autonomous agent orchestration
- RPA Platforms: UiPath, Automation Anywhere, Blue Prism
- Microservices, REST APIs, event-driven architectures
- Big Data Platforms: Snowflake, Spark, Hadoop, EMR, Redshift

Skillset:

- Strong strategic thinking, prioritization, and decision-making skills.
- Ability to manage complex programs across multiple interdependent projects.
- Excellent stakeholder management, communication, and executive reporting skills.
- Understanding of AI/ML, autonomous agents, GenAI, and hybrid automation workflows.
- Ability to balance risk, compliance, and innovation in healthcare projects.
- Strong leadership, team mentoring, and cross-functional collaboration capabilities.

Strategic Impact:

- Ensure end-to-end delivery of high-value AI, automation, and cloud programs.
- Optimize portfolio ROI, risk mitigation, and strategic alignment.
- Enable autonomous AI/GenAI + RPA + microservices workflows for RCM modules.
- Strengthen audit readiness and compliance across all initiatives.
- Position the organization as a leader in next-gen AI/automation healthcare solutions.

Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.

If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at [email protected]

Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring workplace.

Job Category: Software Development

Job Type: Full Time

Job Location: Pune IN

📌 Program+Portfolio Manager (India)
🏢 Credence Global Solutions
📍 India