- Communication: Exceptional verbal and written communication skills with robust active listening abilities.
- Problem-Solving: High aptitude for conflict resolution and managing customer expectations patiently.
- Tech-Savviness: Familiarity with CRM (Customer Relationship Management) platforms and basic database management.
- Interpersonal Skills: A customer-first mindset with empathy, professionalism, and the ability to build rapport.
- Education & Experience: A Bachelor's degree in Business, Marketing, Communications, or a related field is often preferred, alongside proven experience in client-facing or support roles