Roles & Responsibilities:-

A. Process Excellence & Standardization:

- Analyze existing operational workflows to identify inefficiencies and opportunities for process optimization, while maintaining a comprehensive Process Improvement Register.
- Develop, review, and maintain Standard Operating Procedures (SOPs), ensuring consistent implementation and compliance across assigned business functions.
- Partner with operational teams to minimize process deviations, reduce rework, and improve turnaround times (TAT), while monitoring trends and escalating recurring issues to the Head of Quality.

B. Quality Assurance & Performance Management:

- Track and evaluate key quality performance indicators to ensure compliance with established quality standards and business objectives.
- Perform periodic quality reviews and sample-based operational audits, maintaining complete documentation and audit records.
- Monitor departmental quality performance through internal quality scorecards and provide actionable insights for improvement.
- Facilitate continuous improvement initiatives, including Kaizen activities, to enhance operational efficiency and service quality.

C. Quality Improvement Projects:





- Support the planning and execution of quality enhancement initiatives using structured problem-solving methodologies such as DMAIC.
- Collaborate with cross-functional teams to implement process improvement initiatives effectively.
- Monitor project milestones, timelines, and outcomes, providing regular progress reports and updates to the Head of Quality.

D. Change Implementation & Process Adoption:

- Assist in rolling out current processes, policies, and quality initiatives across business units.
- Drive effective adoption of process improvements by working closely with stakeholders and operational teams.
- Identify and resolve operational challenges encountered during implementation to ensure seamless transitions.

E. Training, Awareness & Quality Culture:

- Deliver foundational training programs on quality principles, process excellence, and operational best practices.
- Partner with departmental Quality Champions to reinforce quality standards and continuous improvement initiatives.
- Promote awareness of SOPs, First Time Right (FTR) practices, and quality expectations through dashboards, visual management tools, communication campaigns, and digital learning resources.

📌 Head Quality (India)
🏢 Saaki Argus And Averil Consulting
📍 India