Bangalore, Karnataka
Job Summary
Production support management experience with ITIL certification or process experience
Credit Card domain experience - issuance, authentication and TSYS-based credit card systems and knowledge to guide the team to resolve the incidents
Cloud based application support/ management experience – Preferably AWS/ Azure
Key Responsibilities
Production support management experience with ITIL certification or process experience
Credit Card domain experience - issuance, authentication and TSYS-based credit card systems and knowledge to guide the team to resolve the incidents
Cloud based application support/ management experience – Preferably AWS/ Azure
Skill Requirements
Job Description:
Hands on experience in managing a production support program (10+ yrs)
Ability to navigate through shifts, prepare Shift rooster, manage teams
Experience of working through Digital programs/projects
Cloud experience and monitoring on AWS/Azure is preferred
Lead a team of engineers and L1/L2 support team members and engage with clients on right channels
Manage communications and engage with third parties and manage escalations if any
Experience in triaging and debugging issues in Credit Cards area is a plus
ITSM Certified is a plus
Other Requirements
1.Certification in Project Management (PMP) or Agile methodologies (e.g., Certified Scrum Master) are a plus.
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