Location: Lucknow, Uttar Pradesh (On-site)
Job Type: Full time
Experience: 0-2 Years
Salary: As per industry standards
Job Description:
We are looking for a Technical Support Executive to assist schools using FeeFlow – our School Management Software. The ideal candidate should have good communication skills, basic technical knowledge, and problem-solving ability to provide seamless support to clients.
Key Responsibilities:
- Provide technical support and training to school staff using FeeFlow software.
- Troubleshoot user queries, software issues, and technical difficulties via calls, emails, and remote support.
- Assist in software setup, user onboarding, and configuration.
- Work closely with the development team to report bugs and suggest improvements.
- Document FAQs, solutions, and support queries for future reference.
- Ensure high levels of customer satisfaction by resolving issues efficiently.
Requirements:
- Qualification: Any Graduate (Preference for IT/Computer Science)
- Basic knowledge of Software, SQL, and troubleshooting (preferred)
- Good communication skills in English & Hindi
- Ability to handle customer queries patiently and effectively
- Prior experience in technical support or school ERP software is a plus
Job Category: Technical Support
Job Type: Full Time
Job Location: Lucknow
📌 Technical Support Executive (Lucknow)
🏢 SoftMaji InfoTech
📍 Lucknow
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