Associate Director | GBS | Delhi | Finance Transformation

- Job requisition ID : 101042
- Location: Delhi
- Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P;

Your work profile

GBS Strategy & Business Case Development

- Lead GBS strategy and business case development, aligned to enterprise transformation objectives
- Develop investment-grade value cases covering cost, productivity, talent, risk, scalability, and long-term operate considerations
- Support location strategy, workforce planning, and feasibility assessments aligned to evolving talent and regulatory landscapes
- Collaborate with global Deloitte teams and specialist functions to ensure GBS strategies align with broader enterprise, technology, finance, and operate agendas

Target Operating Model & Capability Design

- Design and execute future-ready Target Operating Models (TOMs) for GBSs, including:
- - Governance and service ownership models
- Hybrid sourcing strategies (in-house, managed services, ecosystem partners)
- Capability- and CoE-led delivery models

- Enable clients to move from transactional shared services to capability-driven, operate-ready GBSs
- Work closely with Deloitte Technology, Digital, and Industry teams to embed cross-functional capabilities into GBS designs

End-to-End Transition, Scale-Up & Operate

- Lead multi-functional GBS/ Outsourcing transitions and expansions across Finance, HR, Procurement, IT, Legal, Analytics, and Digital
- Oversee knowledge transfer, stabilization, performance management, and service maturity uplift
- Support the design and implementation of operate and managed services models, ensuring sustained performance post-transition
- Coordinate delivery across multiple Deloitte member firms and geographies to ensure seamless execution

Digital, Analytics & AI Enablement

- Embed process mining,



BI, and advanced analytics into GBS design, governance, and performance management
- Partner with digital, AI, and cloud teams to enable:
- - Automation of service delivery
- Insight-driven decision-making
- AI-enabled GBS operating models

- Leverage Deloitte’s global digital and analytics ecosystem to bring leading practices and innovation to clients

Stakeholder & Change Leadership

- Act as a trusted advisor to C-suite and senior global stakeholders
- Lead change management across geographies, cultures, and functions
- Drive adoption of new operating models, ways of working, and digital capabilities
- Navigate complex, multi-stakeholder environments involving client leadership and cross-Deloitte teams

Practice Growth & Market Development

- Support RFI/RFP responses, solution design, and deal shaping for GBS engagements, including transform-and-operate opportunities
- Contribute to thought leadership, IP development, and market propositions in the GBS space
- Build, coach, and develop high-performing teams within the GBS Advisory practice
- Collaborate with Partners and teams across Deloitte member firms to pursue and deliver large, multi-competency GBS engagements

Note : This role involves extensive domestic and international travel.

Key skills required

- 12+ years of consulting or transformation experience
- Bachelor’s degree from Tier 1 college/ Chartered Accountant; Masters/ MBA preferred
- Proven experience leading end-to-end GCC programs, including strategy, operating model design, transition, scale-up, and/or operate
- Deep expertise in operating model design, governance frameworks, and service delivery models
- Experience leading multi-functional GCC transitions across corporate functions
- Robust stakeholder management skills, including C-suite and global leadership engagement
- Demonstrated ability to work effectively across multiple functions, service lines, and geographies in a global consulting environment
- Solid understanding of location strategy, workforce planning, and investment modeling

📌 Associate Director | GBS | Delhi | Finance Transformation
🏢 Deloitte
📍 Delhi