- Attend and manage all incoming calls professionally
- Make outbound calls for:
- Service reminders
- Follow-ups on leads and inquiries
- Customer feedback after service/sales
- Welcome and assist walk-in customers at the showroom/workshop
- Maintain visitor records and call logs
- Coordinate with sales and service teams for customer appointments
- Handle customer queries and direct them to the concerned department
- Maintain basic MIS reports (daily call report, inquiry register, etc.)
- Support in customer engagement activities and campaigns
Skills Required:
- Good communication skills (Hindi & basic English)
- Polite and customer-friendly attitude
- Basic computer knowledge (MS Excel, calling records)
- Ability to handle multiple calls and customers
- Presentable personality