We are hiring International Customer Care Executives for our team in Noida Sector 60. If you have experience in an International Voice Process and enjoy delivering exceptional customer service, this is a great prospect to grow your career with a dynamic and professional organization.
Only candidates with International Voice BPO experience will be considered.
Key Responsibilities
- Handle inbound and outbound customer interactions through voice support.
- Deliver excellent customer service while resolving customer queries efficiently.
- Understand customer requirements and provide accurate information and solutions.
- Maintain a high level of professionalism and customer satisfaction on every call.
- Update customer information and interaction details in the CRM system.
- Meet quality, productivity, and performance metrics.
- Escalate complex customer concerns to the appropriate teams when required.
- Follow company processes, compliance guidelines, and service standards.
Required Qualifications
- Graduate or Undergraduate.
- Minimum 6 months of experience in International Voice BPO (Mandatory).
- Excellent verbal communication skills in English.
- Strong customer service, problem-solving, and active listening skills.
- Comfortable working in rotational shifts, including night shifts.
- Basic computer knowledge and typing skills.
- Ability to work in a fast-paced, target-driven environment.
Preferred Skills
- Excellent interpersonal and communication skills.
- Customer-focused approach with a positive attitude.
- Ability to handle customer concerns professionally.
- Good multitasking and time management skills.
- Quick learner with strong adaptability.
Why Join Us?
- Attractive salary package with performance-based incentives.
- Professional and supportive work environment.
- Excellent career growth opportunities.
- Continuous learning and training programs.
- Opportunity to work with a reputed International Voice Process.
Important Note:
- Only candidates with International Voice BPO experience will be shortlisted.
- Immediate joiners will be given preference.
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
📌 International Customer Care Executive (Noida)
🏢 Nextstep Consultancy Services
📍 Noida
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