About the Role

We’re looking for a Delivery Manager who thrives at the intersection of execution, client

partnership, and growth. This is a delivery-first leadership role where you’ll own outcomes

across multiple client engagements while shaping long-term relationships and expanding

accounts.

You won’t just ensure projects are delivered—you’ll own client success, drive team

performance, and influence revenue growth.

What You’ll Own

1. End-to-End Delivery Excellence

 Own 4–5 concurrent client engagements, ensuring on-time, high-quality delivery

 Drive execution across the full software development lifecycle (SDLC)

 Proactively identify risks, resolve blockers, and ensure predictable delivery

2. Client Leadership & Stakeholder Management

 Act as the primary point of contact for US/UK stakeholders

 Build trusted advisor relationships with client leadership

 Own communication, expectations, and escalation management

 Define and managed SLAs/KPIs to ensure predictable delivery and client satisfaction

3. Team Leadership & Scale

 Lead and manage a team of 30–40 engineers and delivery professionals

 Drive utilization, performance, and career development

 Partner with hiring teams to build and scale high-performing squads

4. Account Growth & Commercial Ownership

 Identify and drive upsell and cross-sell opportunities within existing accounts

 Contribute to revenue growth and account expansion strategy

 Ensure accurate invoicing and alignment with contractual milestones

5. Technical Oversight

 Provide architectural level guidance (non-coding, review-driven role)

 Ensure technical quality, scalability, and alignment with client needs

 Partner closely with engineering leads on key technical decisions





What Success Looks Like (First 6–12 Months)

 Projects consistently delivered on time with high client satisfaction

 Strong client trust, leading to repeat business or expanded scope

 High team utilization and engagement with low delivery friction

 Tangible revenue growth within existing accounts

What We’re Looking For

 8–12 years of experience in IT services / delivery management

 Proven track record managing multiple projects and large teams

 Strong client-facing experience with global stakeholders (US/UK preferred)

 Solid understanding of SDLC and engineering delivery models

 Experience in resource planning, team scaling, and performance management

 Exposure to account growth, revenue ownership, or pre-sales support is a strong plus

Key Strengths for This Role

 You are ownership-driven and comfortable being accountable for outcomes

 You can balance delivery rigor with client empathy

 You’re commercially aware and can spot growth opportunities naturally

 You bring structure to ambiguity and thrive in fast-paced environments

Why This Role

 High-impact role with direct visibility into client success and business growth

 Opportunity to lead at scale while influencing strategic accounts

 A chance to operate beyond delivery—at the intersection of tech, business, and

relationships

If you’re someone who enjoys owning delivery, building strong client partnerships, and driving

growth—not just managing projects—this role is for you.

Full time

11 AM - 8PM

Pune

Join Our Team

We’re excited to welcome talented and driven individuals to our team! At our core, we value dedication, innovation, and collaboration. Join us to be part of a dynamic environment where your skills and contributions truly matter.

📌 Delivery Manager (India)
🏢 HeapTrace Technology
📍 India