Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. This role is dedicated to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client issues and thoughtfully develops effective solutions by leveraging comprehensive knowledge of the product, ensuring client satisfaction and system reliability throughout daily interactions.

Roles & Responsibilities:

- Expected to perform independently and become an SME.




- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and client experience.
- Document and share knowledge to support continuous improvement within the team.
- Assist junior team members in understanding complex issues and developing problem-solving skills.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.
- Strong problem-solving abilities with a focus on client issue resolution.
- Excellent communication skills to effectively liaise between clients and technical teams.
- Ability to manage multiple tasks and prioritize issues in a fast-paced setting.
- Familiarity with incident management and service request processes.
- Capability to analyze system behavior and contribute to process improvements.

Additional Information:

- The candidate should have minimum 3 years of experience in Service Desk Management.

- This position is based at our BDC7B - SEZ location.

- A 15 years full time education is required.

15 years full time education

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru