Noida, Uttar PradeshBengaluru, Karnataka
Job Summary
This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.
dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned)
DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below)
SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work.
Technical Skill Set required to perform above tasks:
Technical expertise in SAP Basis area with a minimum of 3-5 years of experience.
2+ Cloud knowledge (e.g.
through Solution Management, Consulting and/or Delivery Program management).
Valuable understanding & hands-on experience required in S/4 HANA Application & HANA database.
Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Key Responsibilities
1. To Effectively Identify Root Causes Of Ongoing Issues, Existing Processes And Procedures; And, Determine Quick Resolutions, Improvements And Enhancements For The Same In Assigned Tasks/Projects
2. To Efficiently Implement The Best Resolutions And Enhancements To Improve Existing Processes And Procedures Within Projects/Organization
3. To Create Precise And Detailed Analyses & Reports For Monitoring The Health Of The Business
4. To Create Business Requirements For Enhancing Functionality Of Process Workflows To Improve Customer Experience And Satisfaction
5. To Manage Client And Internal Business Relationships Within Various Assigned Projects To Ensure Smooth Progress And Improvements And Enhanced Functionality.