Responsibilities

- Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiries
- Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
- Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash
- Responsible for overseeing collection activities of all the active customers
- Manage Collection processes, provide early-stage customer service and, where necessary, raise cases involving customer disputes
- Ensure performance measures are met or exceeded
- Achieve Cash Collections and Past Due Target on a monthly basis
- Download daily bank statements and ensure cash is appropriately applied to customer accounts
- Manage the aging of unapplied cash and resolve within a timely manner
- Generate reporting as necessary (i.e., unapplied cash, etc.)




- Participate in ad hoc projects as required
- Continuously seek out and support process improvement initiatives
- Ensure compliance to applicable policies, guidelines, and regulations

Requirements

- Graduate / Postgraduate / Master’s Degree in Commerce / Finance
- Fluent in English, both verbal and written communication skills would be mandatory
- Working experience within a shared services workplace
- Willing to work in rotational shifts
- 0 - 2 years of experience required with Cash Applications & Collections experience
- Excellent communication and interpersonal skills with a customer service focus
- Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
- Positive attitude and a strong team player

📌 Associate | Order to cash | Bengaluru | ETP as a Service/ Operate
🏢 Deloitte
📍 Bengaluru