- Handle customer calls, messages, and emails related to GPS/vehicle tracking services
- Assist customers in using the tracking platform (app/web login, reports, etc.)
- Support in device installation coordination and basic troubleshooting
- Monitor vehicle tracking status and identify offline devices
- Follow up with customers for device issues, servicing, and maintenance
- Coordinate with technical and field teams for issue resolution
- Help customers with SIM/network-related issues in tracking devices
- Maintain records of customer interactions, complaints, and resolutions
- Provide training or guidance to customers on system usage
- Ensure customer satisfaction and timely support.
Qualifications:
- Bachelor’s degree in Science or Engineering, preferably in Electronics & Communication, Information Technology, Computer Science, Business,
or a related field.
- Proven experience in technical support and customer success roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer relationship management (CRM) and technical support software.
- Technical knowledge of our products and services is preferred.
Key Competencies:
- Empathy and patience.
- Strong organizational and time-management skills.
- Ability to learn quickly and adapt to recent technologies.
- Proactive and self-motivated.
- Analytical thinking and data-driven decision-making.