Noida, Uttar Pradesh
Job Summary

A seasoned ServiceNow ITOM Specialist with a deep understanding and extensive experience in implementing ServiceNow ITSM and ITOM solutions, particularly in Service Mapping and Discovery modules. The individual would excel in translating business requirements into practical ITOM solutions and would have a keen eye for optimizing processes and automating workflows. Their strong technical acumen, coupled with their ability to lead and collaborate with teams, would allow them to drive successful ITOM projects from conception to implementation.

Key Responsibilities

Lead the design, implementation, and deployment of ServiceNow ITOM solutions for our clients, ensuring alignment with their business objectives and requirements. • Serve as the subject matter expert for ITOM processes and best practices, providing guidance and recommendations to clients and project teams. • Collaborate with clients and project stakeholders to gather requirements, analyse business processes, and identify opportunities for process optimization and automation. • Configure and customize ServiceNow ITOM modules, including Service Mapping, Discovery, Event Management, and Operational Intelligence, to meet client-specific needs.





Skill Requirements

Develop technical specifications, workflows, and integration requirements to support ServiceNow implementation projects. • Provide leadership and guidance to junior consultants and project teams, fostering a collaborative and high-performance work workplace. • Conduct training sessions and knowledge transfer activities to enable client teams to effectively use and maintain the implemented solutions.

Other Requirements

Stay updated with the latest ServiceNow trends, features, and releases, and proactively recommend enhancements or new functionality to clients. • CMDB related issue troubleshooting • Integrate ServiceNow with other ITOM tools and external platforms using APIs and web services. • Collaborate with cross-functional teams to define and implement ITOM and CMDB best practices, ensuring alignment with industry standards and ITIL processes.

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📌 Track Lead - IT Operations Management, RESTful API, Angular (India)
🏢 HCLTech
📍 India