Job Title: Customer Service Advisor (Customer Service)
Qualification: Graduation
Location: Mohali
The Company
Beyond Just Service is a global outsourcing company that supports businesses with services like call center operations, CRM management, content creation, and digital marketing. Their goal is to help companies improve efficiency, reduce costs, and grow their operations through expert-led support services
Job Role and Responsibilities:
- Manage central email inboxes appropriately and action inbound emails.
- To promptly answer incoming and make outgoing calls in an enthusiastic, courteous, and efficient manner.
- Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly.
- Maintain system with current information to ensure orders are updated with all communications.
- Ensure requests to supply information to internal and external contacts are completed within the required deadlines.
- Liaise with relevant departments to ensure procedures are followed and goods are dispatched.
- Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision.
- Identify the customer’s requirements and respond to them.
- Complete additional ad-hoc tasks as required.
Job Requirements:
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Basic working knowledge of MS Office Suite and Google Workspace
- Ability to handle customer interactions professionally and maintain service quality
Shift Details
- Shift: UK & US Shifts (Monthly Rotations)
- Work Schedule: 5.5 Days Working (Applicable after probation)