Location: Noida Sector 63
Company: Tecdune Services
Working Days: Monday to Friday
Shift Timing: 1:00 PM – 10:00 PM IST (Aligned with UK Business Hours)

About the Role

We are looking for a proactive and client-focused Customer Relationship Manager to manage and strengthen relationships with our UK-based clients. The ideal candidate should have prior experience working with UK clientele, excellent communication skills, and the ability to understand client requirements while ensuring a high level of customer satisfaction and retention.

This role requires someone who can build long-term partnerships, coordinate with internal teams, handle client escalations professionally, and contribute towards overall business growth.

Key Responsibilities

- Manage and maintain strong relationships with UK-based clients and stakeholders
- Act as the primary point of contact for client communication and account management
- Understand customer requirements and provide appropriate solutions/services
- Ensure high customer satisfaction, retention, and engagement levels
- Conduct regular follow-ups, review meetings, and business discussions with clients
- Coordinate with internal teams including Sales, Operations, Marketing, and Support for smooth project execution
- Handle client queries, concerns, and escalations in a professional and timely manner
- Identify upselling and cross-selling opportunities within existing accounts
- Maintain CRM records, client updates, and account activity reports




- Deliver excellent customer experience while aligning with company objectives and KPIs

Required Skills & Qualifications

- Bachelor’s degree in Business, Marketing, Communications, or related field
- 2–5 years of experience in Customer Relationship Management / Account Management
- Mandatory experience working with UK clients or international clientele
- Excellent verbal and written English communication skills
- Strong interpersonal, negotiation, and relationship-building abilities
- Ability to manage multiple client accounts simultaneously
- Good understanding of SaaS, data intelligence, fintech, or B2B solutions will be an added advantage
- Proficiency in CRM tools and Microsoft Office/Google Workspace
- Self-motivated, organized, and target-driven qualified

What We’re Looking For

- Strong client handling and communication skills
- Problem-solving mindset with attention to detail
- Professional and confident personality
- Ability to work in UK shift timings
- Team player with a customer-first approach

Why Join Us?

- Opportunity to work with international clients and growing global markets
- Collaborative and professional work environment
- Career growth and learning opportunities
- Monday to Friday working schedule
- Exposure to the fast-growing data intelligence and business solutions industry

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (UK Clients) (India)
🏢 Tecdune Services
📍 India