We are looking for a dynamic and customer-oriented Customer Relationship Executive (CRE) to manage customer interactions, generate and nurture leads, and support the sales team through effective communication. The ideal candidate should have excellent interpersonal skills, a professional attitude, and the ability to build long-term relationships with clients. Candidates with prior experience in real estate or telecalling will be given preference.
Key Responsibilities
- - Handle inbound and outbound calls to prospective and existing customers.
- Understand customer requirements and provide accurate information about projects and services.
- Generate, qualify, and follow up on leads to maximize conversion opportunities.
- Schedule and coordinate client meetings and site visits with the sales team.
- Maintain regular follow-ups with customers throughout the sales cycle.
- Ensure timely updates of customer information, call logs, and lead status in the CRM system.
- Achieve daily calling targets and contribute to overall sales objectives.
- Address customer queries, resolve concerns professionally, and ensure a positive customer experience.
- Coordinate with internal teams to ensure smooth communication and timely customer support.
Prepare daily and weekly call reports for management review.
- Required Skills & Competencies
- Excellent verbal communication and interpersonal skills.
- Strong persuasion, negotiation, and relationship-building abilities.
- Customer-focused approach with a professional and courteous attitude.
- Ability to handle high call volumes while maintaining quality interactions.
- Basic computer proficiency, including MS Office and CRM software.
- Good organizational and time management skills.
- Strong follow-up and problem-solving capabilities.
- Qualification
- Graduate in any discipline (preferred).
- 1–3 years of experience in customer relationship management, telecalling, or sales support.
- Experience in the real estate industry will be an added advantage.
Language Requirements
- Gujarati – Mandatory
- Hindi – Preferred
- English – Preferred
Preferred Candidate Profile
- Excellent communication and convincing skills.
- Mature, confident, and self-motivated personality.
- Ability to work in a target-driven environment.
- Solid customer service orientation and positive
- Immediate joiners or candidates serving a short notice period are preferred.