Key Responsibilities

- Operational Leadership:
- Oversee daily operations and ensure the efficiency and scalability of the companys processes.
- Lead the design and implementation of effective business strategies, plans, and processes.
- Optimize resource utilization and ensure compliance with industry best practices, policies, and standards.
- Develop KPIs, dashboards, and reporting systems to monitor business performance and achieve operational targets.
- Strategic Growth & Planning:
- Collaborate with the CEO and leadership team to define the companys strategic roadmap.
- Drive revenue growth through operational excellence, innovation, and optimization of existing services.
- Identify and evaluate new market opportunities, trends, and strategic partnerships to expand the business.
- Assess organizational performance against both annual budget and long-term strategy.
- Technology & Product Management:
- Work closely with Product and Engineering teams to align operational initiatives with product development.
- Ensure smooth product delivery cycles, enhancing customer satisfaction and retention.
- Leverage data-driven insights and emerging technologies to improve processes, automation, and platform performance.
- Financial Management:
- Oversee financial planning, budgeting, forecasting, and risk management in alignment with the companys goals.
- Drive cost optimization, profitability, and margin improvements without compromising on quality.
- Manage program finance, including revenue, cost management, and financial KPIs.




- Team Leadership & Development:
- Lead, mentor, and develop high-performing teams to support business growth.
- Foster a collaborative and agile culture that encourages continuous learning and development.
- Oversee HR and talent management initiatives to attract and retain top talent.
- Client and Stakeholder Management:
- Build and maintain strong relationships with key clients, partners, and stakeholders.
- Ensure a high level of customer satisfaction by implementing client-focused processes and addressing pain points.
- Represent the company at industry events, conferences, and in public forums.

Key Qualifications & Experience

- Bachelors degree in Business Administration, Technology, or related field; MBA or advanced degree preferred.
- 20+ years of experience in operational leadership roles, with at least 8 years in senior management.
- Proven track record in scaling operations and driving growth, preferably within the HR Tech, SaaS, or technology sectors.
- Strong understanding of HR technology platforms, SaaS solutions, and digital transformation.
- Hands-on experience with strategic planning, process optimization, and technology-driven operations.
- Solid financial acumen, with experience managing P&L;, budgeting, and cost controls.
- Excellent leadership, communication, and interpersonal skills with a focus on team development.
- Ability to work in a fast-paced, high-growth environment with a strong entrepreneurial mindset.

📌 Chief Operating Officer (Mumbai)
🏢 Saaki Argus And Averil Consulting
📍 Mumbai