Job Title

SAP S/4HANA Transformation – CS / SD Consultant

Job Summary

We are seeking an experienced SAP S/4HANA CS / SD Consultant to support end-to-end SAP S/4HANA transformation and implementation projects. The consultant will work under the guidance of a Module Lead or Solution Architect and contribute to configuration, testing, data migration support, and post–go-live stabilization of Customer Service (CS) and Sales Distribution (SD) processes.

This role focuses on hands-on functional delivery across Service-to-Cash and Order-to-Cash (O2C) processes, aligned with SAP S/4HANA best practices.

Key Responsibilities

SAP CS SD Configuration

- Configure and support SAP S/4HANA SD processes including:
- Sales Order Management
- Pricing and Condition Techniques
- Delivery, Shipping, and Billing
- Credit Management (basic exposure)
- Configure and support SAP CS processes including:
- Service Notifications and Service Orders
- Service Contracts and Warranties
- Resource-related billing
- Support CS–SD integration for service and billing processes.

S/4HANA Transformation Support

- Support ECC to S/4HANA conversions or greenfield implementations.
- Apply S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics.
- Assist in Fit-to-Standard (F2S) workshops and requirement clarification.

Integration Collaboration

- Work closely with MM, WM/EWM, TM, PM, and FI/CO teams to ensure end-to-end integration.
- Support Business Partner (BP) and customer master data configuration and validation.
- Coordinate with technical teams (ABAP, CPI, middleware) on RICEFW objects and interfaces.

Testing Data Migration

- Prepare and execute unit testing and SIT test cases for CS and SD scenarios.
- Support UAT, defect resolution, and business user clarification.




- Assist with data migration validation for customers, service contracts, and open documents.

Go-Live Hypercare

- Support cutover activities for open sales orders, service orders, contracts, and billing.
- Provide hypercare support, troubleshooting CS / SD issues post go-live.
- Document issues, resolutions, and process changes.

Documentation Methodology

- Prepare and maintain:
- Functional specifications
- Configuration documents
- Test scripts and user guides
- Follow SAP Activate methodology and project documentation standards.

Required Skills Experience

SAP CS SD Expertise

- 5–8 years of SAP functional experience in:
- SAP SD (Order-to-Cash)
- SAP CS (Service Management)
- At least one full-cycle SAP S/4HANA implementation or conversion project
- Solid understanding of sales and customer service processes

S/4HANA Service Knowledge

- Hands-on experience with:
- S/4HANA SD configuration
- CS integration with SD and FI
- Business Partner (BP) concept
- Exposure to S/4HANA Service Management or FSM is a plus.
- Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage

Preferred Qualifications

- SAP S/4HANA or SAP SD / CS certification
- Experience with SAP Activate methodology
- Industry exposure to Manufacturing, Utilities, Automotive, or Industrial Equipment
- Exposure to PM or EWM is an advantage

Soft Skills

- Strong analytical and troubleshooting skills
- Good communication and documentation abilities
- Ability to work effectively in onshore–offshore and multi-country delivery models
- Willingness to learn and adapt to S/4HANA innovations

Location Work Model

- Location: As per project needs
- Work Model: Hybrid / Onsite / Offshore (project dependent)

📌 SAPHANA CS-SD Consultant (Bengaluru)
🏢 NTT
📍 Bengaluru