Join our team

YEPL is dedicated to build a concerted team workplace focused on employee growth and technological advancement. Our team of industry experts continues to grow and develop with our shared commitment to education and experience in a diverse set of design solutions. We make it a point to offer our employees a competitive benefits package which can fulfil their needs while they concentrate on creating a difference in the world through their services.

EPBX - Field Service Engineer

- Qualification : B.E.,
- Required Experience :
- 3-4 Years Relevant Exp

- Job Summary :

- - Our Network/IP/PBX /SIP TRUNK Engineers performs installation service, maintenance, repair, and programming of multi-line TDM/IP based, business voice and computing systems, including key, Hosted and traditional PBX systems, and IP telephony systems.

- - Service must be able to work in a professional environment, conduct site surveys and maintain professional appearance and relationship with our existing business customers as well as provide sales leads to the sales team.

- Responsibilities and Duties :

- - Responds to customer complaints.

- - Evaluates and resolves problems of the customer

- - Assists in installing the equipment.

- - Analyzes, inspects and reviews findings to determine the solution to the problem that the Customer demands.

- - Offers customer training for the product.

- - Repairs, tests and maintains equipment.





- - Monitors performance of the product.

- - Provides customers with regular reports and feedback on their service requests.

- - service call attending - fault rectification, cable problem tracing & solving, ext. shifting, program configuration, cable laying.

- - PRI line issues co-ordinate with BSNL/AIRTEL staffs.

- - Program and service support to customer/dealer via. phone.

- - Installation work- wall mount, rack fixing, cable crimping, punching, MDF termination, PRI modem connectivity, demo/training given to customer, call billing software.

- - Service invoice/AMC agreement submission and payment collection.

- - License activation work.

- Skills Required :

- - Knowledge of key, PBX, and IP telephony systems.

- - Knowledge in SIP-PRI VOIP gateway

- - Knowledge in FTTH network solution.

- - CCNA and other IP/Network Certifications will be considered as priority.

- - Knowledge of Basic Ethernet.

- - Knowledge of IP addressing scheme.

- - Ability to improve or redesign procedures for specific installation/repair problems.

- - Ability to work independently and make sound technical decisions using information at hand.

- - Ability to effectively function as a team player.

- Job Type : Full-time
- Salary : ₹14,000.00 - ₹20,000.00 per month
- Reason(Replacement / New Vacancy) : Replacement

Please post your resumes to [email protected]

📌 EPBX - Field Service Engineer (Chennai)
🏢 Yercaud Electronics
📍 Chennai