Responsibilities & Key Deliverables
Experience in handling customer complaints of Industrial application engines and Gensets (additional Electrical integration experience).
Monitoring of Field failures related to Engine aggregate.
Responsible for reducing Repairs Per Hundred (RPH) & warranty cost
Analysis of field complaints & providing solution as fast as possible
Coordinating with Customer care team for effective and immediate customer Complaint resolution.
Field visits for onsite analysis & understanding applications / Usage
Providing field fix
Deployment of current Engine failure learnings on new product to ensure first time right new product
Ensuring sustenance of actions taken
Improving response time
Systematic approach of problem solving using some of the advanced problem solving tools
Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution
Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution
Participate in DFMEA, PMEA
Warranty parts scrutiny,



Engine tear down analysis
Plant process audit at regular interval
Ensure shop floor quality by Sustenance auditing, monitoring, Improving the compliance to standard
Hands-on experience in data management for all customers and daily MIS.
Preferred Industries
Manufacturing
Education Qualification
Bachelor of Engineering; Bachelor of Engineering in Electrical and Electronics; Bachelors of Technology in Electrical and Electronics; Bachelor of Engineering; Bachelors of Technology
General Experience

7-10 Years, exp in Field Quality - Industrial Engine & Genset preferred

Critical Experience

Failure Analysis / diagnosis / Problem solving • Co-ordination skill (co-ordination with various agencies such as End customers , Dealers , Suppliers , Marketing service , Horizons & Manufacturing ) • Very valuable at follow ups & de bottlenecking the issues

System Generated Core Skills
System Generated Secondary Skills

Job Segment: Electrical, Engineer, Engineering

📌 Dy Manager-CQA Engine Kandivali (India)
🏢 Mahindra & Mahindra
📍 India