Key Responsibilities

- Coordinate and schedule installation, maintenance, and repair services.
- Receive and manage customer service requests and complaints.
- Assign service calls to technicians and monitor their progress.
- Prepare service schedules and daily work plans.
- Maintain service records, job cards, warranty claims, and customer databases.
- Follow up with customers after service completion to ensure satisfaction.
- Coordinate with the sales, dispatch, and inventory teams for spare parts availability.
- Prepare service reports, MIS reports, and monthly performance reports.
- Handle warranty and non-warranty service cases.
- Ensure timely closure of service tickets and maintain response time targets.

Required Skills

- Excellent communication and customer service skills.
- Strong organizational and coordination abilities.
- Valuable knowledge of Microsoft Excel, Word, and Outlook.
- Ability to work under pressure and manage multiple tasks.
- Problem-solving and time management skills.
- Knowledge of ERP/CRM software is an advantage.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Coordinator - female (India)
🏢 Oceco energy
📍 India