- As an Executive - Customer Service, you will be responsible to communicate with consumers of

healthcare and telecommunication providers in the United States to collect on overdue and unpaid

bills. As a collection specialist, you will be responsible for calling consumers on phone and

negotiating for the overdue payment, on behalf of the client.

- Utilize effective verbal communication and customer service skills while communicating with

customers to resolve the account delinquency.

- Able to manage difficult customer issues while working in a fast-paced environment
- Determine the reason for delinquency and best course of action to assist consumers.
- Engage our consumers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established procedures





and compliance policies.

- Communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

- Ensure all accounts in assigned lists are managed accurately and in a timely manner.
- Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.
- Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date

follow up assignments.

Pay: ₹20,000.00 - ₹48,800.00 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (India)
🏢 Credence Resource Management
📍 India