Sr. Collections Specialist – US Process (B2B Voice)

- Location: BKC, Mumbai (In office)
- Shift: US Night Shift | Monday to Friday | Fixed Saturday & Sunday Off
- CTC: ₹6 – ₹8.5 LPA + Uncapped Performance Incentives

IMPORTANT – PLEASE READ BEFORE APPLYING

- This is NOT a traditional collections or recovery role.
- This position is designed for senior International / US Collections professionals who want to move into a US B2B Inside Sales role involving outbound calling, solution pitching, follow-ups, and revenue ownership.
- If you are looking only for pure recovery, inbound collections, or non-sales roles, this position will not be a fit.

Role Overview

- As a Sr. Collections Specialist – US Process (B2B Voice), you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert US B2B sales opportunities.
- You will engage directly with US business owners, Directors, VPs, and CXOs, understand their business needs, pitch value propositions, and support sales conversions through structured follow-ups.
- This is a consultative US Inside Sales role, not consumer calling, customer support, or transactional collections.

Key Responsibilities

- Outbound calling to US business decision-makers (approx. 250–300 calls/day)
- Conduct structured discovery conversations to understand business needs
- Pitch value propositions and qualify high-quality sales opportunities
- Drive sales meetings, follow-ups, and conversions
- Handle objections confidently and professionally
- Share solution decks / proposals and respond to product or service queries
- Maintain strong CRM hygiene — call notes,



follow-ups, pipeline, and forecasting
- Achieve weekly and monthly KPIs related to meetings, conversions, and revenue

MUST-HAVE Candidate Profile (Non-Negotiable)

- 3–6 years of experience in US / International Collections (Night Shift mandatory)
- Experience handling B2B or high-value international accounts
- Excellent spoken English (neutral or American accent preferred)
- Strong confidence speaking with US senior stakeholders
- Proven ability to work under revenue-linked targets
- Strong objection handling, negotiation, and follow-up discipline
- Willingness to work Mon–Fri US night shift from BKC (on-site)
- Candidates with only domestic or non-US process experience will not be considered.

Preferred Background (Advantage, Not Mandatory)

- International Collections with settlement or retention exposure
- US B2B Inside Sales / Appointment Setting experience
- SaaS / Tech / Consulting voice process exposure
- Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)
- Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles.

Why This Role Is a Career Upgrade

- Clear transition from collections to revenue generation
- Exposure to real US B2B sales conversations
- Strong fixed pay with uncapped incentives
- Premium corporate office in BKC
- Night shift allowance and health benefits

Rapid-track growth path:

Sr. Collections Specialist Inside Sales Executive Sr. Inside Sales Team Lead US Sales Manager

This is a long-term career role, not a lateral BPO move.

Education

Any Graduate

Work Mode

On-site only - BKC, Mumbai

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