ROLE OVERVIEW

We are looking for a confident, proactive, and results-driven Account Manager to manage post-enrollment payment operations and collections. This role requires strong communication, negotiation, and relationship management skills to ensure timely collections while maintaining a positive candidate experience.

The ideal candidate will be responsible for following up on payments, resolving payment-related concerns, negotiating payment plans when required, and ensuring accurate record-keeping. The role plays a critical part in protecting Aspire Jobs' revenue pipeline while maintaining professionalism and accountability.

KEY RESPONSIBILITIES

* Own the end-to-end post-enrollment payment collection process for active candidates.

* Conduct regular payment follow-ups via calls, WhatsApp, email, and CRM systems.

* Set clear payment expectations with candidates and secure commitment to agreed payment schedules.

* Track overdue accounts and proactively implement collection strategies.

* Negotiate payment plans and resolve payment disputes professionally.

* Maintain accurate payment records, installment tracking, and account status updates.

* Coordinate with recruitment, enrollment, and operations teams regarding payment-related matters.

* Issue payment reminders, receipts,



and overdue notices.

* Identify and escalate high-risk or non-responsive accounts.

* Prepare daily and weekly collection reports for management review.

* Maintain high collection rates while preserving positive candidate relationships.

REQUIRED QUALIFICATIONS & SKILLS

* Excellent spoken and written English communication skills.

* Robust negotiation and persuasion abilities.

* Ability to confidently handle payment objections and difficult conversations.

* Professional phone etiquette and relationship management skills.

* Experience in collections, account management, customer support, inside sales, EdTech counseling, recruitment operations, or related fields.

* 1–4 years of relevant experience preferred.

* Experience handling installment-based or recurring payment collections is an advantage.

* Experience working with U.S.-based clients or candidates is preferred but not mandatory.

* Proficiency in CRM systems, Microsoft Excel, and basic reporting tools.

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

- Do you speak good English?
- Are you open to work from Ahmedabad office location in night shift ?

Work Location: In person

📌 payment collection executive - US process (India)
🏢 Omkar overseas
📍 India