Serve as the primary point of contact for international patients and their attendants during their hospital journey.

- Coordinate patient arrival processes including airport pickup, accommodation support, admission assistance, and local travel arrangements.

- Personally receive and greet international patients and their attendants on arrival, help them feel comfortable within the hospital environment, and provide a warm hospitality experience aligned with the hospital’s culture of compassionate care.

- Coordinate welcome kits, gifts, goodies, devotional materials, or comfort items for international patients during arrival or during their hospital stay.

- Assist patients with visa invitation letters, FRRO/C-form documentation, and other required travel-related formalities.

- Coordinate with departments to schedule consultations, investigations, procedures, and discharge processes.

- Facilitate communication between patients, doctors, nursing teams, billing, and support services.

- Arrange translators or language assistance whenever required.

- Ensure patients and attendants are oriented regarding hospital facilities, protocols, dietary arrangements, and cultural considerations.

- Coordinate treatment estimates, billing clarifications, and payment-related communication in consultation with the finance team.

- Monitor daily patient movement and pending activities to ensure seamless coordination across departments.

- Address patient concerns, service gaps, and non-clinical grievances with empathy and urgency.

- Support patient comfort and hospitality during inpatient and outpatient visits.

- Coordinate sightseeing, local visits, spiritual visits,



or tourism arrangements for attendants and relatives in collaboration with approved travel or hospitality agencies, whenever appropriate and medically feasible.

- Collect patient feedback, testimonials, and service experience insights for quality improvement and reputation enhancement.

- Maintain updated records of patients, facilitators, vendors, and support services.

- Coordinate post-discharge follow-up communication for continuity of care.

- Ensure international patient information displays, welcome materials, and support documents remain updated.

- Any additional responsibilities assigned by the department head.

KNOWLEDGE, SKILLS & EXPERIENCE:

- Bachelor’s Degree in Hospitality, Healthcare Administration, Arts, Commerce, or related field.

- 1–3 years of experience in hospital coordination, hospitality, guest relations, or patient services.

- Experience in international patient handling or medical tourism preferred.

- Fluency in English is mandatory; additional language skills will be an advantage.

- Strong interpersonal and hospitality skills.

- Compassionate and patient-focused communication.

- Ability to coordinate across multiple departments.

- Knowledge of administrative documentation and patient coordination.

- Good organizational and multitasking abilities.

- Cultural sensitivity and professionalism.

KEY COMPETENCIES:

- Patient empathy and service orientation

- Relationship management

- Attention to detail

- Crisis handling and adaptability

- Coordination and teamwork

- Qualified conduct

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Patient Facilitator for medical tourism (India)
🏢 Bhaktivedanta Hospital & Research Institute
📍 India