Job Summary
Process Expert – Accounts Receivable is responsible for managing end-to-end AR operations, ensuring timely collections, accurate cash application, resolution of disputes, customer account reconciliation, and adherence to SLA/KPI commitments. The role focuses on optimizing cash flow, reducing overdue balances, enhancing customer experience, and driving continuous process improvements.
Key Responsibilities
Cash Application
Ensure timely and accurate application of customer payments.
Reconcile unapplied and unidentified cash transactions.
Investigate payment discrepancies and resolve allocation issues.
Maintain cash application accuracy in ERP systems.
Dispute, Commission & Deduction Management
Manage customer disputes, deductions, and claims.
Coordinate with Sales, Operations, and Customer Service teams for dispute resolution.
Track open disputes and ensure timely closure.
Identify root causes and recommend preventive actions.
Account Reconciliation
Perform customer account reconciliations.
Investigate balance mismatches and aging variances.
Ensure accuracy of AR ledger and sub-ledger balances.
Support month-end and year-end closing activities.
Reporting & Analytics
Prepare AR aging and collections reports.
Analyze trends in overdue receivables and disputed items.
Support management reporting and business reviews.
Process Improvement




Identify automation and process optimization opportunities.
Participate in transformation initiatives and system enhancements.
Develop and maintain SOPs, process documentation, and knowledge repositories.
Drive standardization and best practice adoption across AR processes.
Required Skills & Competencies
Functional Skills
Accounts Receivable Operations
Collections Management
Cash Application
Account Reconciliation
Deduction, Commission and Dispute Resolution
Behavioural Skills
Strong analytical mindset
Excellent stakeholder management
Effective communication and negotiation skills
Problem-solving and decision-making ability
Customer-focused approach
Continuous improvement mindset
Education & Experience
Bachelor’s degree in commerce, Finance, Accounting, or related field.
1–3 years of experience in Accounts Receivable operations.
Experience working in a shared services or global delivery environment preferred.
Knowledge of SAP, Peoplesoft, Oracle, or other ERP platforms.
Key Deliverables
Accurate cash application and account reconciliations.
Productive dispute and deduction/commission resolution.
Consistent achievement of AR SLAs and KPIs.
Process improvement and automation initiatives.
High-quality management reporting and governance support.

📌 SPE-Accounting (India)
🏢 Cognizant
📍 India