Problem Manager (India)

Problem Manager (India)

30 Jul
|
Capgemini Sogeti
|
India

30 Jul

Capgemini Sogeti

India

Job Description

What You'll Do

- Understand and meet customer agreements (SLO/SLA/commitments)

- Follow and participate in the improvement of established team processes

- Identify and enforce to cost reduction measures

- Accountable for following established team processes

- Understand ITIL framework (Event, Incident, Change & Problem Management)

- Collaborate with peers and multi-functional teams

- Maintaining knowledge required to perform role effectively

- Participate in regular synch ups

- Actively share / develop innovation and automations for continued improvement

- Collaborate with all appropriate parties in effort to collect all proper data for RCA/MPRs

- Own and complete Root Cause Analyses (RCA) and Major Problem Review (MPR) for all major and high visibility incidents (P1/P2)

- Create and define knowledge error articles (KEAs) to reduce MTTR and increase ability to obtain RCA

📌 Problem Manager (India)
🏢 Capgemini Sogeti
📍 India

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