Project description

We are looking for a Microsoft Power Platform Technical Support Specialist to provide L2 support for Power Platform environments and solutions. This role is responsible for troubleshooting incidents, managing service requests, monitoring platform health, and supporting governance, security, and administration activities across Power Apps, Power Automate, Dataverse, and related Microsoft technologies.

Responsibilities

Provide Tier 1/Tier 2 support for incidents, service requests, and platform health issues

Monitor platform operations using dashboards and alerts

Respond to user queries on app errors, environment issues, licensing, governance compliance, and more

Execute SOPs for environment provisioning, app certifications, connector approvals, and more

Escalate complex or non-standard issues to the Technical Experts or Tech Lead or to Microsoft

Maintain documentation of known issues, troubleshooting steps, and solutions

Update and manage ServiceNow Request Catalog items and their workflows

Support adoption by enabling users through documentation, FAQs, and guidance

Skills

Must have

3-5 years of experience in technical support, platform administration, or IT operations

Familiarity with Power Platform fundamentals (Power Apps, Power Automate, Dataverse)

Experience using ITSM tools like ServiceNow, Jira, or equivalent

Robust communication skills and empathy for end users

Ability to follow processes and SOPs with consistency

Logical thinking and troubleshooting ability

Time management and task prioritization

Attention to detail and strong documentation habits

Willingness to escalate and collaborate with more senior team members

ITSM & Support Tools: ServiceNow (or equivalent), Microsoft Teams, Outlook, Excel

Microsoft 365: (Graph, Outlook, Teams, SharePoint, OneDrive, Excel integration)

Dynamics 365:



Exposure to D365 applications and their integration with Power Platform

Troubleshooting and Support Skills (Diagnosing issues in app/flow performance, Error code analysis and root cause identification, Using diagnostic tools and logs, Browser developer tools, Network tracing)

Power Platform Administration: Power Platform administration expertise, Power Platform governance, Power Platform security and compliance, Power Platform licensing and capacity management, Power Platform change management, Azure fundamentals, Entra ID fundamentals including SPN, Teams fundamentals, SharePoint fundamentals, MFA fundamentals, Networking fundamentals (TCP/IP basics, DNS, VPNs)

Power Platform Components: Power Apps, Power Automate, Dataverse, AI Builder, Copilot Studio, Power Pages, Power BI, Connectors, Gateways

Power Platform Admin Tools: XrmToolBox, Center of Excellence (CoE) Toolkit, PowerShell modules for Power Platform

AI & Intelligent Automation: Microsoft 365 Copilot, Power Apps and Power Automate Copilots

ALM & DevOps: Azure DevOps, GitHub Actions

Monitoring & Analytics: Power BI, Power Apps Monitor, Azure Monitor, Application Insights

Data, Integration Languages, Protocols: Data modelling, SQL, DAX, Power Query, Power FX, Workflow Definition Language, PowerShell, FetchXML, Odata, JSON, REST, FTP, HTTP(S), OAuth

Task Management & Work Tracking: Azure Boards, Microsoft Planner

Nice to have

Programming Exposure: TypeScript, JavaScript, C#

PL-900: Power Platform Fundamentals

PL-100: Power Platform App Maker

PL-200: Power Platform Functional Consultant

PL-400: Power Platform Developer

AZ-900: Azure Fundamentals (for broader context)

Other

Languages

English: C1 Advanced

Seniority

Regular

Remote India, India

Req. VR-123952

Technical Support (SL2)

Cross Industry Solutions

30/07/2026

Req. VR-123952

📌 Microsoft Power Platform Tech Support Specialist (India)
🏢 Luxoft
📍 India