A Customer Support Executive interacts with customers to provide information, resolve complaints, and ensure customer satisfaction. They act as the first point of contact between the company and its customers, maintaining a professional and helpful attitude at all times.

Key Responsibilities:

Handle customer inquiries via phone, email, chat, or social media

Resolve customer complaints and provide appropriate solutions

Maintain detailed records of customer interactions and transactions

Follow up with customers to ensure issue resolution

Provide accurate information about products, services, and company policies

Escalate complex issues to higher-level support when necessary

Meet performance targets such as response time and customer satisfaction

Build and maintain robust customer relationships

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

- Commuter assistance
- Health insurance
- Provident Fund

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Language:

- English (Required)

Work Location: In person

📌 Customer support executive (India)
🏢 Charisma Organization
📍 India