Supports SQL Server platforms used by critical applications. Focuses on secure operations, timely incident resolution, and adherence to approved processes and service levels.
Key Responsibilities
Handle SQL Server incidents and service requests; support routine maintenance and monitoring alerts; assist with backups and restores; execute approved standard changes; escalate complex issues to L3.
Skill Requirements
SQL Server operational support experience; ITSM workflow knowledge; backup and recovery understanding; documentation discipline; life sciences or healthcare support exposure preferred.
Other Requirements
Provides operational support for Microsoft SQL Server environments following standard procedures.