Dear candidate,

We are looking for Customer Service Representative for our company.

Company: US based MNC

Department: CSR

Experience: 3 to 5 Years

Job Location: Prahlad Nagar

Shift Timings: US Shift 6:30 PM to 3:30 AM (Night)

Week Off: Alternate Saturday & All Sundays

Job Summary:

The ideal candidate will provide support to customers through calls ensuring complete customer satisfaction.

Key Responsibilities:

- Provide excellent customer service through calls.
- Answer customer queries promptly and accurately
- Resolve customer complaints in a timely and appropriate manner
- Escalate issues to the appropriate department as required
- Provide regular reports on customer feedback and complaints
- Maintain accurate records of customer interactions and transactions




- Identify areas for improvement in customer experience and suggest solutions

Qualification & Skills:

- Bachelor's degree or equivalent education/experience.
- Excellent verbal and written communication skills in English.
- Proficiency in MS Office
- Ability to work in a team environment.
- Solid problem-solving skills
- Ability to work under pressure and meet deadlines.

Interested candidate please share CV on [email protected] OR DM on +91-XXXXXXXXXX.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 Express Kitchens
📍 India