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Technical Support & Services Manager

- Should have relevant technical experience in handling server, desktops, laptops
- Should be responsible in vendor coordination and meeting the SLA as per vendor guidelines
- Should be responsible for SLA achievement at customer location and should have handled multiple customers and responsible for the Technical escalations, service call closures and achieving customer satisfaction index
- Should also be responsible for earning revenue for the organization through upsell or cross sell of AMC, additional resources or spares
- Should have taken or be a part of training the engineers in his team
- Should have transparent knowledge on carrying out performance evaluation for his team members and part of the interview panel and process




- Should have relevant and current technical certifications with him
- Should have handled a large team directly or indirectly of more than 30 members
- Should be ready to travel locally within the region and carry out service review with the customers
- Will be responsible for the growth of his reportees within the organization
- Will have to liaison within the different teams of NewWave and ensure that the organization meets the end customer objectives
- Will be responsible to coordinate between the depts. Of NewWave and achieve
excellence in service delivery to customers.

📌 Technical Support & Services Manager (Chennai)
🏢 New Wave Computing
📍 Chennai