- Make outbound calls to potential or existing customers to inform them about products or services
- Answer incoming calls and respond to customer inquiries
- Maintain a database of customer information and call records
- Handle customer complaints or issues professionally
Required Skills
- Excellent communication and interpersonal skills
- Good listening and convincing abilities
- Basic computer knowledge (MS Office, CRM tools)
- Ability to handle rejection and remain patient
- Strong problem-solving skills
Qualifications
Minimum: Bachelor’s degree in any field
Prior experience in telecalling, customer service is an advantage
Work Environment
Office-based or work from home setup
Rotational shifts (depending on company requirements)
Salary Range
Varies on experience (typically ₹8,000 – ₹15,000 per month