Assist store level personnel via phone, email, SMS, video, and other channels with troubleshooting our proprietary electromechanical blending equipment. Duties include: o Changing configuration settings on the equipment. o Reviewing log data in a cloud system to diagnose issues. o Basic component level testing includes electrical and control systems, plumbing system, motors, and motor control systems. o Troubleshoot IoT features including a physical modem as well as software. o Verification of proper set up of f’real blending equipment proper product handling. Manage all support cases to ensure customer concerns are being addressed. Key activities include contacting customers to determine if prior issues/concerns have been addressed. If a concern still exists, provide additional support and troubleshooting until the concern is resolved or escalate as needed.



Assist customers with installation and activation of the f’real program. o Verify proper installation requirements have been met. o Train current customers on the f’real program. Training includes equiments operation/maintenance overview, product handling, POS installation support overview. Additional Customer Support related tasks o Receive sales leads from potential customers. o Assist f’real customers with billing related questions i.e., invoice requests and remaining balance questions. o Provide information in response to consumer enquiries/concerns about f’real and other related products. Performs other related duties as assigned by management.

Pay: From ₹35,000.00 per month

Work Location: In person

📌 Customer Technical Support I (India)
🏢 Rich's
📍 India