ServiceNow Tech Lead

Senior · 7+ yrs | Remote / hybrid | Reports to: ServiceNow Architect | Openings: 1

About Us

At Codvo, we build scalable, future-ready digital platforms that drive real business impact. We foster a culture of innovation, collaboration, and ownership—where designers work closely with product and engineering teams to deliver high-quality, user-centered experiences. If you thrive in complex product environments and care deeply about design quality from concept to production, this role is for you.

Role Summary

Lead a pod of three ServiceNow developers building the NOC platform. Turn the architecture into working scoped apps, flows, and integrations — and stay hands-on in the code.

Codvo is building a ServiceNow delivery pod for a telecommunications operator that runs a 24/7/365 Network Operations Center (NOC) across North America. The operator is moving off a legacy ITSM platform onto ServiceNow.

The first goal is closed-loop ticketing: bring live network health into the ticket during a customer call, correlate alarms from several sources to the right troubleshooting guide, and trigger log collection and corrective actions in place of manual follow-up. Network KPI data lives in a lakehouse that agents pull by hand today, and a large catalog of network KPIs has no transparent mapping to specific faults. You help build the platform and the integrations that close that loop.

What You Will Lead

- Break the architecture into stories for closed-loop ticketing, alarm correlation, and migration work; sequence them across the increment.
- Build and review scoped applications, Flow Designer flows, business rules, and IntegrationHub spokes connecting ServiceNow to the lakehouse, contact center, and NeIO agent layer.
- Own Event Management configuration: event rules, alert correlation, and mapping from network KPIs and alarm sources to troubleshooting guides and incidents.
- Stand up ticket-quality checks: required-data validation, intake quality scoring, and auto-augmentation with site health.




- Stand up Performance Analytics dashboards for real-time NOC views: operational health, KPI trends, and SLA posture.
- Set the developer workflow: branching, update-set or pipeline strategy, code review, ATF tests, and definition of done.

Responsibilities

- Run the day-to-day of a three-developer pod: assign work, unblock the team, review every change, and keep delivery on the PI plan.
- Stay hands-on — write the hard integrations and the reference patterns the team copies.
- Work with the Architect on design and with customer data engineering leads on integration contracts.
- Hold the quality bar through code review and ATF coverage; flag scope and timeline risk early.

First 90 Days

- A working developer pipeline: branching, review, and ATF in place.
- First closed-loop story shipped to a test instance and demoed.
- Reference patterns documented for the pod to reuse.

Must Have

- 7+ years building software; 4+ years hands-on ServiceNow development.
- Strong scripting: server-side and client-side JavaScript, Glide APIs, and scoped application development.
- Flow Designer, IntegrationHub, REST integrations, and inbound/outbound event handling.
- ITOM Event Management configuration, or equivalent alarm and event pipeline work.
- Has led a small team and owned code review and delivery quality.

Nice to Have

- Remedy-to-ServiceNow migration experience.
- Contact center platform integration (NICE InContact, Genesys, or Amazon Connect).
- Databricks or REST-based data lakehouse integration experience.
- ServiceNow AI: AI Agents, Now Assist, NASK skills, and grounding.
- Integrating ServiceNow flows with external AI services via REST and webhooks.
- ServiceNow Virtual Agent and NLU configuration for self-service deflection.
- ServiceNow Knowledge Management module configuration.
- Telecom or NOC domain; hands-on CMDB and CSDM.
- CI/CD for ServiceNow: pipelines and automated testing.

Certifications

Required:

- CSA — Certified System Administrator
- CAD — Certified Application Developer

Preferred:

- CIS — ITOM Event Management
- CIS — CSM or ITSM

📌 ServiceNow Tech Lead (Pune)
🏢 Codvo.ai
📍 Pune