Working in a virtual branch banking workplace that includes Loans. Requirement for basic understanding of the banking environment. Responsible to validate, analyse and ensuring data is entered and updated on client’s application
Key Responsibilities
1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.
Other Requirements
High levels of accuracy in transaction processing
Ability to accurately comprehend the customer request while processing the account
Comply with the Training and Competency requirements and complete required training in a timely manner
Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do
Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making